FAQ

Product inquiries and requests for quotations?

We can be contacted in the following ways:

  1. Telephone inquiries (office hours: Monday to Friday 9:00-18:00).

Enquiries hotline: (852) 3590 9710

  1. Email inquiries

E-mail address: info@hkgift.com.hk

  1. In-page queries

Fill in the required data and send on any gift page.

  1. Fax query

Fax the relevant gift data and order requirements to (852) 35903295

The customer is required to provide relevant company and contact information in order for us to prepare a quotation.  

CAN I DO THIS IF I HAVE ONLY A LIMITED BUDGET OR IF I NEED A SMALL MOQ?

HKGIFT has a dedicated Team for follow-up and quotation regardless of order size, generally completing the quote and reply within 48 hours

IF you want to order branded gifts how to place an order?

Customers can contact us directly or provide contact data, HKGIFT sales staff will contact you as soon as possible, after a preliminary understanding of customer needs and the target brand, HKGIFT will provide a feasible customize method and quotation as soon as possible. 

Why didn’t I reply after I queried the information?

Normally, HKGIFT will respond to or issue a quotation within 48 hours of receiving a guest's enquiry, and if you have not responded after two working days of sending out the inquiry, please call our staff at (852) 3590 9710.  

IS THERE A GIFT ADVISORY SERVICE?

HKGIFT has been working with companies, government departments, social welfare agencies, etc. for many years, and has been keeping up with the times, constantly searching the market for the latest gift idea, providing customers with a constant stream of gift advice, HKGIFT We are happy to discuss the selection of gifts or provide gift advisory services with our customers.

A FILE REQUEST WITH A TRADEMARK OR PATTERN PRINTED on the gift

Guests are required to provide their own AI (Adobe Illustrator) or CDR (Corel Draw) files for printed patterns

IF THERE ARE SPECIAL REQUIREMENTS FOR PACKAGING, CAN IT BE CUSTOMIZED?

Yes, we will find suitable packaging or direct custom packaging according to your requirements and can also provide product and packaging assembly services.

WHAT ARE THE USUAL DAYS OF ORDER DELIVERY?

The delivery date is calculated after confirmation of receipt of the purchase price and design documents, typically 3 to 4 weeks (depending on the product and order quantity). 

DELIVERY SERVICE

HKGIFT offers free shipping at one location at a time (within HK).

HOW IS THE SAMPLE FEE CALCULATED?

The general price of a single item includes the cost of proofing, but if the guest is not satisfied with the first proofing, the second proofing will be subject to additional charges according to the actual situation.